The Summer ’18 Release Is Here! Here’s What We’re Loving So Far!

We recently got our hands on the Salesforce Summer ’18 Release, and we’re thrilled with the updates and new features they’ve added. Here’s our take on the features we think will be the most helpful to our clients. Cropping Your Images This new image editing feature will come as a huge relief to anyone who […]

We recently got our hands on the Salesforce Summer '18 Release, and we're thrilled with the updates and new features they've added. Here's our take...

Penrod Takes On Salesforce Connections 2018!

Part of our team just returned from Salesforce Connections in Chicago, and can we just say it was a GREAT week to learn more about how we can help our clients get the most out of their Salesforce investment? We connected with clients, partners, and industry pros and learned more about how to create personalized […]

Part of our team just returned from Salesforce Connections in Chicago, and can we just say it was a GREAT week to learn more about...

How Penrod Used Service Cloud To Solve Security Health Plan’s Customer Service Headaches

During open enrollment period for health insurance, Security Health Plan faced the challenge of meeting high customer service call volumes, managing a heavier load of data, and managing platforms their customer service agents (CSAs) use. Security Health Plan offers health insurance plans for families, individuals, and employer groups. They also work with individuals over 65 […]

During open enrollment period for health insurance, Security Health Plan faced the challenge of meeting high customer service call volumes, managing a heavier load of...

Why Penrod Attends Connections

Salesforce Connections is the event for digital marketers and customer service pros to take their teams to the next level. If you haven’t attended in the past, we want to encourage you to register for the 2018 conference. Sure it’s next week, but there is still time to make plans to attend. Why you should […]

Salesforce Connections is the event for digital marketers and customer service pros to take their teams to the next level. If you haven't attended in...