Case Study

Improving Customer Experience with a Community Portal and Knowledge Base

Penrod partnered with CIC Plus to build a community portal and knowledge base to improve user experience.

CIC Plus is an industry leader providing employer compliance management for HR, payroll, and benefits. The organization helps manage critical employee information throughout the employee lifecycle using employee tax forms, pay statements, and HR forms to help ensure that their 700+ clients are fully compliant.

Read how Penrod's solution:

Streamlined service workflows

Enabled customer cases to be resolved more quickly

Increased customer satisfaction