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penrod loader

Case Study

Enhancing Gilson’s Customer Service with Salesforce Communities

Gilson, a life science company best known for its PIPETMAN pipettes, manufactures and sells lab accessories and lab tech software. They teamed up with Penrod previously to implement their Salesforce CPQ, and we continued our partnership to build their customer community.

See how Gilson's new system:

Expanded customer service options
Improved customer self-service
Enhanced customer experience