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Case Study

Fresenius Medical Care Case Study

Fresenius Medical Care North America has a bustling call center dedicated to helping patients and members. However, their existing platforms were reducing efficiencies. Managers were unable to quickly generate reports and customer service reps spent a large amount of time toggling between systems— time that could be better spent dedicated to customer case resolution.

Download the case study to see how Penrod implemented Salesforce Service Cloud to:

Unify data
Automate processes
Improve caller experience