Connecting Patients to the Right Care

Patients are becoming savvier and more engaged in their health, and their expectations of customer service are higher than ever. Thanks to online retail giants, patients want a personalized experience, ready recommendations, and more. How can healthcare call center service agents meet these needs? With Salesforce Health Cloud.

Elevating the Patient Experience It’s no surprise that patients are more engaged in their health and wellness than ever before and expect a personalized healthcare...

Five Reasons Medical Device Companies Grow with Salesforce

Let’s face it: CRM platforms are an investment. Sure, you can try to scale your business with a basic CRM; many startup medical device manufacturers or distributors do just that. But what happens when things take off? Sometimes growth is a slow but steady and then instantly you see exponential growth. Are you prepared for that? Salesforce is. Salesforce unlocks countless benefits for medical device teams, from sales and marketing to customer service and operations.

Salesforce is the ideal medical device CRM because it can help you manage the leads that will bring you success; it can help connect your...

Using Salesforce to Improve Care Management

Equipping healthcare professionals with the right technology can dramatically improve their care management strategies, from elevating the patient experience to increasing the ease of finding and analyzing health records in order to make the right decision. Learn how Salesforce Health Cloud can be the one instance you need to fully manage the patient experience.

Equipping healthcare professionals with the right technology can dramatically improve their care management strategies, from elevating the patient experience to increasing the ease of finding...

Service Cloud vs Health Cloud

The key things you need to know about Service Cloud vs Health Cloud, all in an easy-to-read chart.

In today’s digital world, your patients have nearly unlimited options when it comes to choosing their care. Furthermore, government regulations like OPPS and the 21st...

EHR vs CRM: Why Can’t We Be Friends?

COVID-19 has already and will continue to shift the healthcare experience for patients. As healthcare continues to become more virtual, the importance of maintaining a quality EHR strategy increases. Furthermore, the importance of personalized outreach due to healthcare consumerization has made it necessary to take them to the next level with CRMs.

The Historic EHR Advantages Most healthcare practitioners have seen the advantages of electronic health records (EHR) over paper charts. The immediate benefits, including on-demand access,...

Building Better Patient Portals in the COVID-19 Era

There are tons of digital patient engagement tools to choose from, but let’s face it – their potential is often squandered. Correctly using these tools should always start with a clear, documented strategy.

The Early Era of Patient Portals It used to be that in order to see your doctor or get personal health information, you would have...