Using Salesforce to Improve Care Management

Equipping healthcare professionals with the right technology can dramatically improve their care management strategies, from elevating the patient experience to increasing the ease of finding and analyzing health records in order to make the right decision. Learn how Salesforce Health Cloud can be the one instance you need to fully manage the patient experience.

Equipping healthcare professionals with the right technology can dramatically improve their care management strategies, from elevating the patient experience to increasing the ease of finding...

Service Cloud vs Health Cloud

The key things you need to know about Service Cloud vs Health Cloud, all in an easy-to-read chart.

In today’s digital world, your patients have nearly unlimited options when it comes to choosing their care. Furthermore, government regulations like OPPS and the 21st...

Personalizing Healthcare Experiences with a Member Engagement Platform

Penrod partnered with a leading health insurance company focused on telemedicine, transparent health expenses, and healthcare-focused technology interfaces. As their services became more popular, the health plan experienced rapid growth. Maintaining their member-centric approach was becoming more and more unsustainable with each new member. Without a member engagement solution, our client risked losing their key service differentiator.

Accelerating Growth with Sales Cloud and Unified Data

Penrod partnered with one of the fastest-growing vision benefits companies in the United States to eliminate their data silos. We delivered a unified platform that allows them to track projects, vendors, and budgets in one system.

Service Cloud Solving Customer Service Headaches

During open enrollment period for health insurance, Security Health Plan faced the challenge of meeting high customer service call volumes, managing a heavier load of data, and managing platforms their customer service agents (CSAs) use.