7 Things You Need From a Salesforce Managed Services Partner

Salesforce managed services is a bit of a misnomer – and that’s hard to say as one of the healthcare industry’s top Salesforce Managed Service providers. Typically, managed “services” refers to outsourcing core IT functions, like email, security, or technical support.

Orchestrating Exceptional Member Journeys

As a health insurance marketer, your primary task is constantly looking for ways to improve member engagement and loyalty. But genuine engagement is not always easy, especially across 1000’s of lives. You must navigate through challenges created by healthcare reform, economic uncertainty, and technology shortfalls.

Penrod’s 2022 Holiday Celebrations

Penrod loves to celebrate, especially during the holiday season! Between a steps challenge, a holiday decorating party, and more, we were very busy getting into the spirit this year. Take an insider look.

  Penrod loves to celebrate, especially during the holiday season! Between a steps challenge, a holiday decorating party, and more, we were very busy getting...

Salesforce Spring ’23 Release: A Healthcare & Life Sciences Perspective

Most agents are well-equipped with the soft skills necessary to handle every case with empathy, patience, and active listening. Their performance is often bottlenecked by a non-human factor…technology.

  Penrod loves to celebrate, especially during the holiday season! Between a steps challenge, a holiday decorating party, and more, we were very busy getting...

Health Insurance Trends To Keep an Eye on in 2023

As open enrollment winds down, it’s important to breathe a sigh of relief. However, remember that it’s never too early to start thinking about the next open enrollment period. In this article, I’ll discuss the key trends to keep an eye on in 2023 that will undoubtedly influence your next open enrollment.

  Penrod loves to celebrate, especially during the holiday season! Between a steps challenge, a holiday decorating party, and more, we were very busy getting...