SALESFORCE RESOURCES
A collection of use cases, webinars, and videos about the world of Salesforce in healthcare, life sciences, and medical devices
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Blog
Is Salesforce Health Cloud the Right Fit for Your Organization?
At Penrod, we often have health care clients ask if Salesforce Health Cloud is the right fit for them. From satellite clinics to larger healthcare systems and specialty offices, our answer is yes.
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Research Report
Sh!ft Happens: Examining Consumer Expectations for Pharma Support in 2021
88% of consumers expect on-demand support from pharmaceutical companies. What are you doing to address the shift? In this original research report, we examine consumer expectations for pharma support experiences in 2021.
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Blog
State of the Pharma Call Center: Solving Provider Pain
Patients aren’t the only stakeholder with growing expectations for healthcare experiences. Provider satisfaction also depends on the quality of your support platform, staff, and referral options. Providers need rapid answers to their questions about dosage, side effects, and symptoms. Pharmacy call centers need to meet this demand in order to build provider relationships, ease burdens on pharmacy staff, and reduce operational costs.
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Blog
State of the Pharma Call Center: Solving Patient Pain
If pharmacies fail to provide good support experiences, patients will look for other options, drive down satisfaction rates, and tarnish the brand. Being proactive about patient support earns trust, loyalty, and promoters. Today, virtual call centers are the best way to create a unified platform for a better patient service experience.
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Blog
Medical Device CRM: The Key to Accelerating Sales with a Virtual Sales Model
Spreadsheets still have their place in the pharmaceutical digital workbench. They're easy to use, accessible to most users, and cost-effective for simple data analysis. However, they're terribly unsuited for anything dealing with patient management. Consider the data validation, security, sharing, and reporting issues alone.
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Blog
How Successful Pharmaceuticals Market to Providers with Multiple Locations
The average American spends about $1,200 on drugs every year. For this reason alone, impactful marketing programs should be a top priority for any player in the pharmaceutical industry looking to get a piece of the pie. The trouble is, marketing drugs and medical devices to healthcare providers with multiple branches and locations, medical practitioners, labs, clinics, and other institutions is an uphill task. With so much medical spending these days, it pays to invest some time finding the right strategy to promote pharma products.
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Blog
How Contact Tracing Technologies Are Transforming Medical Advertising
Contact tracing has been at the core of infectious disease control since the 1920s. It was first used to curb the spread of syphilis and later for the prevention and linkage to medical care for HIV/AIDS patients. Hence, when the infectious COVID-19 pandemic hit, it was an easy choice to pick up to get the disease under control. However, a few things had to change to improve its efficacy and make the process faster and seamless.
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Blog
Value-Based Care with Salesforce Health Cloud
Salesforce revolutionized sales organizations with Sales Cloud. In 2016, it created a new product that set out revolutionized modern healthcare.
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eBook
Virtual Selling is the New Normal
The COVID-19 pandemic radically changed traditional medtech sales strategies. Throughout 2020, Medtech companies quickly outgrew the siloed platforms and processes that rely on in-person visits, disconnected platforms, spreadsheets, and outdated marketing technologies.
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Blog
Happy Father’s Day!
Monica Anderson I’ll start! As cliché as it is, one of my favorite memories with my dad is when he walked me down the aisle at my wedding! And one of my favorite things is watching my husband as a dad with our kiddos Molly Farley John Farley. The most intelligent, energetic, and wittiest person […]
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eBook
Accelerating Medtech Sales in a Post-Covid World
The COVID-19 pandemic radically changed traditional medtech sales strategies. Throughout 2020, Medtech companies quickly outgrew the siloed platforms and processes that rely on in-person visits, disconnected platforms, spreadsheets, and outdated marketing technologies.
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Blog
New Hire Series: Clint Rhea
Meet Clint Penrod recently welcomed a data wizard to the team! Meet Clint Rhea: our newest Data Architect. As a Data Architect, Clint thinks about the ways we represent business concepts and events in systems as data, and designs secure, reliable communication between the systems where people do work. He also participates in architecture and […]
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Blog
Delivering Better Long-Term Care Outcomes with Salesforce
A stable healthcare system is an integral component of any thriving community. However, it is a vast ecosystem that has always been plagued with a myriad of challenges. In recent years, it has also become fast-evolving due to a combination of various factors. These include technological innovations, government regulations, and shifting patient expectations.
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Blog
Happy Mother’s Day!
Monica Anderson I can start…one of my favorite memories with my mom was when my sisters and I flew out to Arizona to surprise her for her birthday, she had no idea we were coming! And another recent favorite memory of being a mom was the family trip we just took to Florida – it’s […]
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Blog
New Hire Series: Christine Stevens, Salesforce Consultant
Christine is one of our two newest—and, dare we say, magical—Salesforce Consultants at Penrod. To the question “What do you do at Penrod?” Christine says: “I make magic happen. I am a Managed Services Consultant who takes existing solutions and makes them better.” Like many of our employees, Christine’s path to working for Penrod is […]
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Blog
Why Pharma Data Integrity is a Crucial Component of Security
Cybersecurity threats are a menace to organizations in virtually every industry. Some are bigger targets than others, and the pharmaceutical industry's access to sensitive patient data and intellectual property make them especially attractive to bad actors. This, paired with the need to adhere to strict privacy guidelines in relation to protected health information (PHI), makes the adoption of effective data management platforms crucial.
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Blog
The Plight of Rural Hospitals…and the Best Ways to Save Them
Rural hospitals are important beacons of care in remote areas. In this article, we investigate how to save them from closure.
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Blog
What’s Next for Medical Devices and Artificial Intelligence
The key to increasing patient acquisition is understanding your best referral sources. Learn how to leverage technology to build a referral tracking process that enables growth.
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Blog
Patient Referral Tracking: The Key to Increasing Acquisition and Retention
The key to increasing patient acquisition is understanding your best referral sources. Learn how to leverage technology to build a referral tracking process that enables growth.
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Research Report
Sh!ft Happens: Examining Patient Expectations for Digital Healthcare in 2021
64% of patients would consider switching to a doctor who offered more digital technologies. What are you doing to address the shift? In this original research report, we examine patient expectations for digital healthcare in 2021.
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Blog
Pharma CRM: The Key to Ditching the Spreadsheet
Spreadsheets still have their place in the pharmaceutical digital workbench. They're easy to use, accessible to most users, and cost-effective for simple data analysis. However, they're terribly unsuited for anything dealing with patient management. Consider the data validation, security, sharing, and reporting issues alone.
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Blog
Healthcare Marketing Ideas for Clinics in 2021
Ask healthcare marketers which is more difficult, acquiring new patients or retaining existing patients, and you’ll likely find yourself with an even split. However, both groups are likely to agree that patient acquisition and retention are both equally important. The real question is: How can you reach the broadest patient audience and then keep them as loyal patients?
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Research Report
Measuring Consumer Confidence in Electronic Medical Devices
As medical devices continue to improve thanks to advances in computing, medical technology, artificial intelligence, and machine learning, consumers have never had as many options to improve their health outcomes. However, emerging technologies also inspire new questions about safety, cost, and efficacy...and the field of medical devices is no different.
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Case Study
Centralizing Disparate Marketing Data with Salesforce Datorama
Our client's shear amount of marketing data was overwhelming. See how Penrod made it unified, insightful, and actionable with Salesforce Datorama.
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Case Study
Streamline infectious disease testing with Salesforce Health Cloud
Daybreak Health was founded on the principle that testing should be convenient, fast, and accurate. When COVID-19 unleashed devastation across the world, Daybreak responded with an idea for a revolutionary platform to stop the spread. In order to create a digital platform that would deliver on its founding principles, Daybreak chose to work with Health and Life Science experts at Penrod and Salesforce. To see how they are addressing the global crisis, it’s important to understand why testing is vital to our fight against the pandemic.
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Blog
Why Penrod Values Certifications
A person’s continued mental development is incredibly important to their growth as a human— and in the professional world, to their growth as both a person and employee. At Penrod, we value personal and professional development in their many forms, which is why we offer a handful of training initiatives. One we’re most proud of is our path to certifications.
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Blog
New Health Cloud Clinical Data Model
With vaccine distribution well underway, we’ve hit a milestone in our fight against COVID-19. However, manufacturing a vaccine was only the beginning of the battle. Today, players across the healthcare ecosystem are facing the logistical challenges posed by inventory management, vaccine administration, patient education, and staff training.
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Blog
What is Salesforce Vaccine Cloud?
With vaccine distribution well underway, we’ve hit a milestone in our fight against COVID-19. However, manufacturing a vaccine was only the beginning of the battle. Today, players across the healthcare ecosystem are facing the logistical challenges posed by inventory management, vaccine administration, patient education, and staff training.
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Blog
The How and Why of Wearable Tech in Healthcare
The FDA released an action plan to further define the regulatory framework surrounding the use of artificial intelligence (AI) and machine learning (ML) in medical devices. Here are the key takeaways.
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Blog
Leadership Series: Matt Fiel, Director of Marketing and Alliances
Matt joined the fam in late 2019, but it feels like much longer! Since he began, Matt has leveled up Penrod’s marketing game to rival the best of the best. He also happens to be proficient in photoshopping his coworkers and keeping all of us lighthearted throughout the work weeks. For example: Don’t ask. We […]
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Blog
New FDA AI and Machine Learning Regulations: What Do they Mean for Medical Devices
The FDA released an action plan to further define the regulatory framework surrounding the use of artificial intelligence (AI) and machine learning (ML) in medical devices. Here are the key takeaways.
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Blog
Why I Work at Penrod: Ally Wentzell
Before she worked at Penrod, she felt pulled toward the culture we’ve created: “A quick look at the website and the employee profiles drew me in. I wanted to be a part of a team where I felt like I mattered and Penrod felt like the place for me,” she said. Once she was hired […]
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Blog
What the “COVID-19” Card Could Mean for Clinics
According to the CDC, more than 2.1 million people in the United States have already received the COVID-19 vaccine. As more and more doses are distributed (11 million at this point), airlines, restaurants, concert halls, and other venues where large amounts of people gather are considering whether or not to require vaccination at the point of entry.
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Blog
An Inside Look at the Penrod Giving Tree
>Since 2016, Penrod has participated in a Giving Tree for Children’s of Wisconsin. CHW Community Services serves nearly 2,000 kids in foster care, treatment foster care, public adoptions, child and family counseling, and child abuse prevention programs in the greater Milwaukee area.
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Blog
Salesforce Implementation Partner Checklist
For healthcare professionals researching Salesforce, or for those inheriting the platform, Salesforce Health Cloud can be a bit daunting to wrap your head around. Read our starter guide to understand key terms and applications of Salesforce Health Cloud.
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Blog
How to Improve Healthcare Customer Service with Better Tools and the Kano Model
With the patient experience at the forefront of providers’ minds going into 2021 and beyond, delivering exceptional customer service is key.
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Guide
Choosing a Salesforce Consultant: The 8 Things to Look For
In order to get the very most out of Salesforce, you’ll want to partner with a Salesforce consultant who understands your business needs and can help you reach your goals, be they training, customization, services, or a full implementation. Check out our guide for the eight things you should look for in a Salesforce partner.
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Case Study
Streamlining Patient Intake to Improve Experiences
See how Penrod improved visibility, reduced time-to-intake, and increased conversions at Autism Learning Partners, a leading behavioral health provider.
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