RESOURCES

Knowledge is Power

We’re Salesforce experts who believe in equipping organizations with the knowledge they need in order to optimize their processes and provide the best possible experiences for their customers. Our goals of increasing customer awareness are on a successful track as we share industry insights and case studies written by Penrod’s very own field experts!

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Healthcare

Fresenius Medical Care – A Case Study

Fresenius Medical Care North America has a bustling call center dedicated to helping patients and members. However, their existing platforms were reducing efficiencies. Managers were unable to quickly generate reports and customer service reps spent a large amount of time toggling between systems— time that could be better spent dedicated to customer case resolution. Penrod implemented Salesforce Service Cloud, to help unify the data, automate processes, reduce “toggle time,” and revolutionize the caller experience.

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Healthcare

How to be a Game Changer with Documents and Contracts in Health & Life Sciences

Penrod teamed up with Conga to offer a webinar on documents and contracts. We've been working together since 2015 and have worked on more than 75 projects together. Learn how to streamline your document generation process!

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Pardot

How Penrod’s Pardot Implementation Transformed Nevco’s Marketing Process

Through implementing Pardot and its marketing automation capabilities, Penrod helped Nevco transform their marketing processes to nurture existing relationships and better reach new clients.

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Healthcare

Enhancing Gilson’s Customer Service with Salesforce Communities

Gilson, a life science company best known for its PIPETMAN pipettes, manufactures and sells lab accessories and lab tech software. They teamed up with Penrod previously to implement their Salesforce CPQ, and we continued our partnership to build their customer community.

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CPQ

Penrod Webinar Showcasing Salesforce CPQ + Partner Community

You are invited to join Penrod and Salesforce as we demonstrate a Partner Community Penrod has built to showcase CPQ (Configure, Price, Quote) as part of the Quote to Card experience. The Quote to Card demonstration utilizes Salesforce CPQ to quote and sell insurance plans within the payer space. Leverage Salesforce and CPQ in a multi-channel approach to rating and quoting.

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Healthcare

Penrod Webinar Managing the Patient Journey with Salesforce Health Cloud

In this webinar, we discuss how to leverage Health Cloud to deliver a personalized patient journey. We also learn about efficiently managing and prioritizing patients based on needs, and offering a 360 degree view of all patients to provide better patient care.

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Healthcare

Gilson CPQ Case Study

Gilson had used the Salesforce platform in its United States organization for 10 years with great results. To improve efficiency throughout all their organizations, they sought to deploy it globally. Their goal was to upgrade and improve their quoting process through an integrated automation platform.

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Health Cloud

Penrod’s Salesforce Health Cloud Implementation Helps Curexa Improve Patient Care

Curexa is a specialty pharmacy with a vast network and they serve patients throughout the country. They have strong focus on patients dealing with chronic illnesses, such as Crohn’s disease, ulcerative colitis, hepatitis C, HIV, psoriatic arthritis, and psoriasis. Managing these illnesses often requires a network of physicians, insurers, account managers, educators, and other healthcare professionals.

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Technology

CIC Plus – A Case Study

Penrod Partners with CIC Plus to build Community, Knowledge Base, and Customer Satisfaction

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