Healthcare Call Center

Provide Exceptional Patient Support

Deliver personalized support that lowers operational cost and improves health outcomes.

  • Dynamic Call RoutingEnsure patients are automatically connected to the best agent for their needs
  • Targeted ConversationsPersonalize support experiences with the data that already exists in your EHR or CRM
  • Real-time CoachingEnsure every patient is given the best possible experience, anytime - even during a call
  • Self-Service OptionsCreate re-usable workflows that enable patients with self-service portals
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Contact Center for Healthcare Interface
NPI Search

Grow Provider Relationships

Enable providers to drive more referrals and build trust with reliable medical affairs support.

  • Robust SupportDeliver on-demand medical affairs support, maintain product quality, and build strong relationships with medical staff
  • Optimized Sales StrategiesAct on insights to drive better interactions with providers, physicians, and payers
  • Efficient OutreachHelp physician liaisons reach peak efficiency with auto-dial, real-time account insights, and scalable territory planning
  • Self-Service OptionsCreate re-usable workflows that enable providers with self-service referral portals
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A Contact Center Built for Performance

Reduce operational cost, enable agents, free clinical staff from redundant questions, and unify data.

  • Tiered SupportEnsure pharmacists, on-staff nurses, or highly paid staff aren't spending time on redundant questions
  • One System for Agents, Reps, Techs, and PharmacistsEliminate data gaps and enable agents with access to information that makes them self-sufficient
  • Aggregate Call AnalysisImprove rep performance and identify coaching opportunities with robust reporting
  • Track KPIsMeasure performance against KPIs and leverage insights to reach strategic goals
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Contact Center for Healthcare Interface

Trusted by the leaders in healthcare and life sciences

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Ready to create exceptional experiences with Salesforce contact center?

Schedule a consultation to see how we improve patient and provider support experiences with Salesforce contact center