Better Care for
Patients
Deliver personalized support that lowers operational cost and improves health outcomes.
- Dynamic Call RoutingEnsure patients are automatically connected to the best agent for their needs
- Personalized ConversationsPersonalize support experiences with the data that already exists in your EHR or CRM
- Real-time CoachingEnsure every patient is given the best possible experience, anytime - even during a call
- Self-Service OptionsCreate re-usable workflows that enable patients with self-service portals
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Better Service For
Providers
Enable providers to drive more referrals and build trust with reliable medical affairs support.
- Robust SupportDeliver on-demand medical affairs support, maintain product quality, and build strong relationships with medical staff
- Optimized Sales StrategiesAct on insights to drive better interactions with providers, physicians, and payers
- Efficient OutreachHelp physician liaisons reach peak efficiency with auto-dial, real-time account insights, and scalable territory planning
- Self-Service OptionsCreate re-usable workflows that enable providers with self-service referral portals
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A contact center built for
Performance
Reduce operational cost, enable agents, free clinical staff from redundant questions, and unify data.
- Tiered SupportEnsure pharmacists, on-staff nurses, or highly paid staff aren't spending time on redundant questions
- One System for Agents, Reps, Techs, and PharmacistsEliminate data gaps and enable agents with access to information that makes them self-sufficient
- Aggregate Call AnalysisImprove rep performance and identify coaching opportunities with robust reporting
- Track KPIsMeasure performance against KPIs and leverage insights to reach strategic goals
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