Our client, a large healthcare provider in the southern United States, is built on a culture of quality and dedication. With over 25,000 employees and thousands of physicians, it serves just under 2 million patients every year with state-of-the-art surgical, diagnostic, and urgent care services rooted in compassion, generosity, and commitment to excellence.
Our client is a fast-moving medical transportation company dedicated to simplifying how patients get to the hospital. Their platform streamlines patient, provider, and payer interactions when medical transportation is necessary.
By matching patients with the best care options for their needs, scheduling transfers, and coordinating everything from pre-authorization to medical management, our client ensures rapid, affordable, life-saving medical transportation.
Our client, an internationally renowned acute care hospital, ranks in the top 1% of US-based hospitals for ten adult specialties. From preventing cancer with revolutionary techniques to treating orthopedic issues by leveraging the latest advances, our client seeks to provide personalized care to each patient.
Our client is a forward-thinking clinical diagnostics company whose research solves global health challenges. Despite its cutting-edge protein discovery platform, an aging physician portal was becoming an obstacle to crafting exceptional provider experiences.
Our client, a worldwide insurance provider, aims to protect the health of individuals and families while they travel overseas. The company has consistently emphasized the importance of technology in delivering convenient experiences for its members via mobile applications and telehealth services. Now, our client is poised to enhance the experiences of partner plan administrators by fully leveraging its Salesforce platforms.
Our client stands as one of the largest non-profit healthcare networks in its state, dedicated to delivering exceptional health services to a diverse community. What distinguishes it from its local competitors is a unique ambition: the challenge to exceed national standards in healthcare excellence.
In December 2022, the OCR ruling sent shockwaves through the healthcare industry, calling into question the use of third-party trackers that were integral to our client’s marketing strategies. This development introduced an entirely new challenge.
There were two options: get rid of the industry-standard web tracking platform Google Analytics or implement less powerful alternatives. Penrod suggested a third option – why not make Google Analytics HIPAA-compliant with the power of Salesforce?
Our client is a non-profit mental health clinic seeking to help veterans and service members improve their quality of life. Their in-person and telehealth offerings tackle challenging issues many service members face, like depression, PTSD, grief, relationships, and anger.
Focused on convenient access, low wait times, and inclusivity, our client is on a mission to help its patients improve the quality of their lives without barriers to care. However, their main patient communications tool and manual processes was becoming internal barrier to post-treatment engagement.
Our client provides top-tier mental healthcare tailored to the unique challenges of veterans and service members. They focus on breaking down barriers to care, including location, financial, and behavioral factors. Their convenient in-person and telehealth offerings treat depression, PTSD, grief, relationships, and anger.
However, our client recognized an internal bottleneck during patient intake. To expand access even further, they recognized the need for a dedicated patient acquisition and intake platform.
