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Salesforce Case Studies

Check out our successful Health Cloud, Service Cloud, Communities, Sales Cloud, Pardot, and CPQ implementations across our healthcare, life sciences, and medical device clients

Case Study

Convergent Dental Prepares for Growth with Salesforce

Learn how Penrod worked with a leading dental technology company to remedy pain points and inefficiencies with the power of Salesforce Service Cloud.

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Case Study

Fixing a Complex Quoting Process with Salesforce CPQ

Cambrex Pharma Solutions provides environmental testing for partner organizations. Without an effective quoting system, Cambrex’s team struggled to manage incoming samples for testing. Their new and improved CPQ tool leverages the power of the Salesforce platform to ensure Cambrex’s partners get the tests they need.

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Case Study

Automating Community e-Learning for Health Care

Penrod partnered with a large hospital system dedicated to the health and well-being of children everywhere. The hospital is ranked among the nation’s best in cardiology, cancer treatment, neonatology, and neurology programs. Download our case study to learn how we helped them improve data tracking and user experience via Salesforce!

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Case Study

Fresenius Medical Care Case Study

Fresenius Medical Care North America has a bustling call center dedicated to helping patients and members. However, their existing platforms were reducing efficiencies. Managers were unable to quickly generate reports and customer service reps spent a large amount of time toggling between systems— time that could be better spent dedicated to customer case resolution. Penrod implemented Salesforce Service Cloud, to help unify the data, automate processes, reduce “toggle time,” and revolutionize the caller experience.

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Case Study

How Penrod’s Pardot Implementation Transformed Nevco’s Marketing Process

Through implementing Pardot and its marketing automation capabilities, Penrod helped Nevco transform their marketing processes to nurture existing relationships and better reach new clients.

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Case Study

Enhancing Gilson’s Customer Service with Salesforce Communities

Gilson, a life science company best known for its PIPETMAN pipettes, manufactures and sells lab accessories and lab tech software. They teamed up with Penrod previously to implement their Salesforce CPQ, and we continued our partnership to build their customer community.

#Case Studies #Community Cloud #Community Management #CPQ #Healthcare

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Case Study

Enhancing a Global Quoting System With an Integrated Automation System

Gilson used the Salesforce platform in its United States organization for 10 years with great results. To improve efficiency throughout all their organizations, they sought to deploy it globally. Their goal was to upgrade and improve their quoting process through an integrated automation platform.

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Case Study

Penrod’s Salesforce Health Cloud Implementation Helps Curexa Improve Patient Care

Curexa is a specialty pharmacy with a vast network and they serve patients throughout the country. They have strong focus on patients dealing with chronic illnesses, such as Crohn’s disease, ulcerative colitis, hepatitis C, HIV, psoriatic arthritis, and psoriasis. Managing these illnesses often requires a network of physicians, insurers, account managers, educators, and other healthcare professionals.

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Case Study

Improving Customer Experience with a Community Portal and Knowledge Base

Penrod Partners with CIC Plus to build Community, Knowledge Base, and Customer Satisfaction

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Case Study

Service Cloud Solving Customer Service Headaches

During open enrollment period for health insurance, Security Health Plan faced the challenge of meeting high customer service call volumes, managing a heavier load of data, and managing platforms their customer service agents (CSAs) use.

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