Penrod builds engagement platforms and enduring business relationships through innovative Salesforce solutions. We provide organizations with automated platforms and streamlined processes to enhance their customers’ overall experiences – and we do it all in the Cloud.
Penrod is a consultative team of Salesforce experts that aims to revolutionize the way you do business and interact with your customers. With our cutting-edge Salesforce solutions, together, we can achieve success our competitors – and yours – don’t even dare to dream about.
Just like the healthcare providers we service, we’re passionate about patient care. By implementing tailor-made Salesforce solutions to specifically accommodate individual companies such as hospitals, specialty clinics, insurance payers, and more within the health and life sciences sectors, we focus on optimizing the experiences of our clients, their partners, and ultimately their patients, to generate the best possible results.Contact Us
Our expertise in Field Service enables us to implement “smart dispatching” into organizations’ operations. We collect information to develop an intricate understanding of each technician’s skill sets in order to optimize operations in addition to implementing mobile capabilities to give managers and dispatchers real-time visibility into performance and KPI’s.Contact Us
By customizing processes for manufacturing organizations, we extend the value of the Salesforce platform far beyond sales. This includes standardizing and automating complex formulas in order to get them out of the hands of just a few select people and accessible to an entire organization while implementing a guided system. We also optimize distributor and manufacturer relationships, and much more!Contact Us
We know how critical it is to personalize a customer’s journey. Our expertise with Salesforce and technical enablement is unmatched, which is why we’re able to build unforgettable digital experiences for our clients to deliver to their customers. Instead of trying to force a one-size-fits-all solution, we take a unique approach that involves an in-depth comparison of a company’s current customer journey versus their ideal customer journey, and moving forward, build a solution for individual customized experiences.Contact Us
Community Cloud creates true collaboration between customers, partners, and employees bу empowering them to share information and seek solutions. Through the Community Cloud, customers have access to live chats, self-service portals, and forums in which they can log their own cases, manage their own accounts, and build their own solutions, resulting in:
Salesforce Health Cloud provides a singular platform to access and leverage all of your patient information. It offers a 360-degree view of each patient profile with demographics, clinical metrics, and even the ability to integrate critical data from your electronic health record system. As Health Cloud experts, we’ll help you utilize patient insights for growth campaigns, patient outreach, physician recruitment, patient acquisition, and more. Health Cloud also:
Salesforce Configure Price Quote (CPQ) streamlines complicated quoting processes. CPQ removes manual errors and increases the quoting process bу:
Field Service Lightning is the solution to delivering prompt onsite collaboration from practically anywhere – with or without the internet. With Field Service Lightning, you’ll bе ablе to intelligently and efficiently assign cases to the right resources with route and geography optimization, automate invoices upon completion, and create and manage work orders from any case, resulting in:
Pardot provides automation solutions to streamline marketing campaigns. Our approach to marketing automation with Pardot integrates your marketing campaigns with your website, sending direct outreach to targeted prospects, then generating scores based on their interactions that measure their lead qualifications. Through automating and streamlining this В2В direct marketing campaign, you’ll benefit from:
Marketing Cloud enables established relationships with prospects and customers through creating individual profiles and developing focused campaigns based оn needs and behaviors. With the ability to track an individual’s journey and subsequently predict optimal channels for а personalized message, Marketing Cloud is efficient and cost-effective. Native to the Salesforce platform, Marketing Cloud provides а unified experience for the customer, to:
Service Cloud’s divergent platform simplifies and streamlines customer service interactions. The case management lifecycle provides the ability to track all customer service interactions. Lifecycle transparency maximizes agent productivity bу developing а 360-degree view of your customer. Collectively, these individually-designed platforms еnаbе the collection of precise data, creating а top-of-the-line service experience that allows you to:
Our tailored Sales Cloud experiences will revolutionize the way you track and convert leads, automate opportunity workflows, and drive revenue growth in both B2B and B2С contexts. Sales Cloud is your powerful tool for tracking sales from lead generation to close won opportunities. With Sales Cloud, you’ll experience:
When it comes to helping our clients become Salesforce rockstars, we do it all. From implementation to maintenance, CPQ to Field Service Lightning, we’ll partner with you to find the right solution for your business so you can reach – and exceed – your goals.
Our Salesforce Managed Services include:
Fun fact: we take this seriously. Whether we’re working with a small manufacturing business or a national healthcare organization, we take pride in helping our clients solve complex challenges and achieve real, meaningful results.
We take a fresh, unique approach to the challenges your organization is facing because we believe custom solutions and strategies are the real difference makers. Here are just a few of the problems we help you solve:
Lead Generation & Quoting
From complex quote process to marketing automation, we're focused on driving business.
Customer Service Solutions
We help build seamless experiences to help and delight your customers.
Data Tools & Integrations
A shiny, new data tool or system takes your organization to the next level.
JUST ASK OUR CUSTOMERS…
We are a small-to-medium sized business in the association industry and making the move to Salesforce was a HUGE investment and change for our company. There was a lot of fear internally about making the switch and making it successful. We decided to go with Penrod to help lead our implementation to fit our very unique needs and they hit it out of the park.
Every worry we had, they had an answer for. Every time we picked up the phone and called, they answered. They did a great job of challenging us to question our current processes to use Salesforce in the right way, which in the end improved a lot of time-consuming things we do on a daily basis.
Curexa Pharmacy worked closely with the Penrod Team to build out an internal clinical management and workflow optimization tool as well as a CRM for our field team. The Penrod team’s high touch communication and tenacity allowed them to become in tune with the challenges our organization faces and truly understand how to create a meaningful solution via HealthCloud.
Collectively, Penrod’s collaboration has left an immense impact on our technology and ultimately our business, [and] helped us positively change the way we do business.
In looking for a company to assist us in the implementation of CPQ, Penrod quickly came to the top of the list. We met with Penrod who spent a lot of time understanding our products, price book, and how we currently produce quotes. In many instances, we wanted to make sure that we did not implement our exact processes that have today, but rather use the power of CPQ and the experience the Penrod has in the industry to implement CPQ in our System.
In the end, we ended up with a great implementation and a Partner that we will continue to work with as we look for other modules and/or automation to implement in Salesforce for years to come.
My company loves reports. To that end, we all felt the session on reporting capabilities through Salesforce was extremely productive. When we were in this session, people around the room were in unison with an understanding as to why we are made this investment and are switching to this new system.
The attention to detail, and Penrod’s immediacy in responding to our many build requests, has made for a better overall user experience and lends credibility to the great project team who have been working with us. It’s these factors that give me the confidence to know that Penrod will assist us in making this transition happen smoothly when we go live.
Change is never easy and often very daunting for a small organization. So when it was time to change our CRM to Salesforce, in partnership with Penrod…the fear factor certainly set in. However, through multiple in-person meetings, brainstorming sessions, and complete customer service, Penrod has become a true partner for years to come.
Our experience with Penrod goes beyond those associated with our project/implementation. We’ve had the pleasure of meeting most of Penrod’s ever growing team. I look forward to the on-going relationship/partnership our organization has begun in the years that lie ahead.
We (Financial Services publicly traded) have worked with Penrod for the last 8 months. We are very happy with them because of their positive attitude and willingness to help. Our original consulting company only talked about how much work/cost enhancements would be.
We have found that Penrod truly puts their clients needs first. They have hit every deadline, and continue to impress our organization with their Salesforce capabilities. Additionally, we appreciate the personal time that even the owners of the company take, to talk with us about our needs and frustrations. We recommend giving Penrod an opportunity to win your business.
Penrod was a fantastic partner in getting our CRM up and running, learning the nuances of our business along the way. We collaborated to create a right-sized solution that can grow with us, and remain a core system as we continue to build out the associated infrastructure. They were extremely communicative throughout, and always willing to be onsite with us to guide us through the process, from requirements gathering to handoff.
Incredible consultant to work with! Penrod helped us implement our client community, pardot and service cloud instance into our organization. They were extremely knowledgeable and always went out of their way to ensure we were getting the most out of the solutions. They are always enjoyable to work with and continue to be a trusted consulting partner of ours for every salesforce project, solution or 3rd party app.
I particularly appreciated the size and agility of Penrod as our implementation partner. There was no high pressure, just steady progress, and reassurance, which to a small non-profit makes the world of difference in accomplishing a project with a limited internal staff.
A fantastic company to work with! We felt that Penrod really understood what we expected from the project. They understood that we were learning about Salesforce and what could be done. As we learned about more of the capabilities, we asked for more product features, and Penrod was willing to work with us to add them to the Scope of Work. The communication was excellent throughout the entire project. They reached out to us if there was any ambiguity so they wouldn’t do work that had to be changed later.
We reinvested in CRM solution after years of stagnation and have made a key component in our strategic growth. That meant a reimplementation, the decision came down to Salesforce and another CRM and also who would be providing professional services. The selection for Salesforce was based upon the expertise that Penrod brought to the table around CRM. They have worked with us in learning our culture and were flexible in how to deliver our desired solution. This was a substantial investment for our organization.
I’ve worked with a number of Salesforce consultancy companies, and I have found the folks at Penrod to be very energetic, creative, and most importantly very responsive to my needs. The communication has been exceptional with numerous email updates, phone calls, and virtual meetings, all of which makes working with the Penrod team very much a team effort. They have actively listened to my issues and suggestions/ideas and have always made me feel as though my needs are their number one priority.
After the decision to use Salesforce was made, the decision to find a partner to help us set up Salesforce needed to be made. After meeting with Penrod we knew we found the right partner. They quickly understood our business (Manufacturing) of multiple product lines to various parts of the country. And helped us develop key directions and reporting of product lines.
How can we help you solve your business challenges?SAY HELLO