IOT Medical Device Streaming with Field Service Lightning

Check out the video that was featured at the Dreamforce Field Service Center! It’s a use case that demonstrates the power and flexibility of Field Service Lightning Mobile to assist workers in the field.

Video Transcription Today I’m going to be demonstrating for you a scenario in which the Field Service Lightning (FSL) Mobile App can be leveraged to...

Improve Product Quality With the Power of Salesforce

Did you know that Salesforce can help improve your product quality? In this on-demand webinar with our partner Propel, we’ll show what the CRM used by leading B2B and B2C e-commerce businesses can do to take medical device companies to the next level.

Did you know that Salesforce can help improve your product quality?In this on-demand webinar with our partner Propel, we'll show what the CRM used by...

Revolutionizing Patient Experience with Salesforce Service Cloud for Healthcare

Fresenius Medical Care North America has a bustling call center dedicated to helping patients and members. However, their existing platforms were reducing efficiencies. Managers were unable to quickly generate reports and customer service reps spent a large amount of time toggling between systems— time that could be better spent dedicated to customer case resolution. Penrod implemented Salesforce Service Cloud, to help unify the data, automate processes, reduce “toggle time,” and revolutionize the caller experience.

Service Cloud Solving Customer Service Headaches

During open enrollment period for health insurance, Security Health Plan faced the challenge of meeting high customer service call volumes, managing a heavier load of data, and managing platforms their customer service agents (CSAs) use.

How Penrod Used Service Cloud To Solve Security Health Plan’s Customer Service Headaches

During open enrollment period for health insurance, Security Health Plan faced the challenge of meeting high customer service call volumes, managing a heavier load of data, and managing platforms their customer service agents (CSAs) use. Security Health Plan offers health insurance plans for families, individuals, and employer groups. They also work with individuals over 65 […]

During open enrollment period for health insurance, Security Health Plan faced the challenge of meeting high customer service call volumes, managing a heavier load of...