What we look for
- Build, test, and deploy email campaigns, journeys, automations, and audience segments within Salesforce Marketing Cloud.
- Configure and maintain Email Studio, Journey Builder, Automation Studio, Mobile Studio, and Contact Builder as required by client engagements.
- Develop and manage dynamic content, personalization rules, data extensions, and AMPscript logic to support client marketing programs.
- Support list management, subscriber hygiene, and data quality processes to maintain healthy sender reputations and compliant data practices.
- Implement and troubleshoot Marketing Cloud Connect and Sales/Service Cloud integrations.
- Ensure all marketing execution adheres to HIPAA and healthcare data compliance requirements relevant to Health & Life Sciences clients.
- Triage, prioritize, and resolve incoming support tickets and enhancement requests within agreed SLAs.
- Conduct regular account health checks to proactively identify and resolve platform issues before they impact client operations.
- Document solution decisions, configurations, and known issues to maintain clear account history and enable continuity.
- Generate and deliver campaign performance reports, engagement analytics, and platform usage summaries to client stakeholders.
- Identify trends, anomalies, and optimization opportunities across email performance, journey analytics, and audience data.
- Translate reporting insights into actionable recommendations that clients can act on without requiring Architect-level engagement.
- Partner with Lead Consultants and Project Managers to ensure workstreams run independently and do not create capacity drag on implementation-focused team members.
- Flag scope expansion, technical risk, or client satisfaction concerns to leadership proactively and with appropriate context.
- Contribute to internal knowledge-sharing by documenting reusable processes, templates, and best practices for Marketing Cloud engagements.
What we look for
- 3+ years of hands-on Salesforce Marketing Cloud experience, with demonstrated ability to independently own campaign execution and platform configuration.
- Proficiency across core Marketing Cloud studios: Email Studio, Journey Builder, Automation Studio, Contact Builder, and Mobile Studio.
- Experience with AMPscript, SSJS, and SQL for dynamic content, data extension queries, and automation logic.
- Working knowledge of Marketing Cloud Connect and Salesforce CRM integration patterns.
- Familiarity with data extension management, audience segmentation, and subscriber lifecycle best practices.
- Understanding of email deliverability, CAN-SPAM/CASL compliance, and sender reputation management.
- Active Salesforce certification required: Salesforce Marketing Cloud Email Specialist or Marketing Cloud Administrator at minimum.
- Experience managing client-facing support engagements, including ticket triage, SLA adherence, and stakeholder communication.
- Ability to work independently, self-prioritize across multiple accounts, and operate with minimal day-to-day oversight.
- Strong written communication skills; comfortable leading client calls and delivering status updates without senior support.
- Additional Marketing Cloud certifications strongly preferred (e.g., Marketing Cloud Consultant, Marketing Cloud Developer).
- Experience supporting clients in the Health & Life Sciences sector, including familiarity with HIPAA data handling requirements.
- Exposure to Marketing Cloud Intelligence (Datorama) for cross-channel reporting and analytics.
- Familiarity with Salesforce Health Cloud or Service Cloud as it relates to Marketing Cloud integration use cases.
- Experience with managed services or retainer-based consulting delivery models.
- Comfort operating in Agile/Scrum environments and using project management tools (e.g., Jira, ClickUp, Salesforce cases).
- Prior experience at a Salesforce consulting partner or systems integrator.
Salary Details
Range: $100,000-$110,000
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