The Solution
Penrod stepped in to provide Alacura with healthcare-focused, multi-platform, and multi-discipline Salesforce talent. From administrators to technical architects and Salesforce consultants, Penrod offered Alacura access to a dream team of Salesforce healthcare experts.
Penrod’s resources acted as an extension of Alacura’s growing team, enabling them to develop their internal Salesforce function while ensuring continuous optimization and enhancement of their Salesforce Health Cloud environment.
The Results
Efficiency and optimization at Alacura are not just about saving dollars and cents; they are about saving lives. Here are some of the critical enhancements and results achieved through Penrod’s managed services:
- Insurance Qualification Workflows
Alacura’s platform now quickly identifies the closest in-network providers for emergency care, ensuring patients receive timely and cost-effective treatment.
- Transport Selection Workflows
The system determines the best transport method, whether by ambulance or helicopter, optimizing patient transfers' speed and cost.
- Clinical Escalations
Nurses now have a 360° view of patients’ clinical notes, facilitating evidence-based clinical decisions and escalations.
- Partner Community
Salesforce Experience Cloud empowers an accessible way for providers to enter patient referrals, improving communication and coordination with Alacura.
- Updated Page Layouts
Enhanced data entry layouts speed up the process and minimize errors, ensuring accurate and timely information capture.
- Improved Case Management Processes
Streamlined case management processes make it easier for Alacura’s team to manage patient cases efficiently.
The Future
What does the future hold for Alacura? They'll be at the forefront of the Salesforce healthcare roadmap, thanks to Penrod.
One key advantage of partnering with a managed services provider is leveraging their deep relationship with Salesforce. As a company backed by Salesforce Ventures and a Salesforce Partner Advisory Board member, Penrod offers Alacura unique access to the latest healthcare roadmaps, exclusive product expertise, and best practices.
From integrating its tech stack with Mulesoft to employing artificial intelligence for process optimization, Alacura is paving a road to growth with Salesforce Health Cloud.
Conclusion
By partnering with Penrod, Alacura has optimized its Salesforce Health Cloud platform, streamlined its workflows, and enhanced its overall operational efficiency. This partnership has allowed Alacura to focus on what it does best: providing timely and affordable medical transportation to patients in need.
Are you ready to optimize your healthcare operations with Salesforce's power? Contact Penrod today to learn how we can help you achieve your goals and streamline your processes, just like we did for Alacura.
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