MedBox is a specialty pharmacy that strives to care for patients like they were family. They collaborate with the entire health care ecosystem, including payors, doctors, and pharmaceutical companies to help patients with rare and chronic conditions attain access to the best medication, financial help, and education.
Prior to Penrod, MedBox managed patients, pharmacies, and opportunities in spreadsheets. Due to rapid growth, MedBox realized it would need an automated platform – not spreadsheets – in order to continue providing the experience its patients had come to depend on.
Inadequate patient management, complex and manual referral process, and poor insights
A platform built on Health Cloud that would synchronize data, provide self-service options, and create actionable insights
Streamlined referral management, unified data, and analytics that improve performance
Because MedBox uses a pharmacy management system that doesn’t focus on opportunity management, they were forced to track patients in spreadsheets.
Furthermore, physician referrals were collected via fax and email, leading to additional manual efforts that could lead to errors, inefficiencies, and poor physician experiences.
The team needed a centralized system to house patient information, intake referrals, and provide actionable insights. It became clear that MedBox needed to re-imagine its processes in order to continue providing the amazing experience its patients depend on.
Penrod and MedBox worked together to envision a centralized platform that would:
Health Cloud offers a 360-degree view of the patient, including clinical, insurance, prescription info, and communication preferences. MedBox would be able to better manage referrals from opportunity to patient, meaning that data would be accessible and actionable.
Experience Cloud will provide a user-friendly provider portal, ensuring that patients can be easily referred and instantly imported into the pharmacy management platform and Health Cloud – eliminating timely and error-prone manual processes.
Penrod worked with the pharmacy management platform to ensure seamless integration between all systems in MedBox’s tech stack.
As a result of Penrod's Health Cloud implementation, MedBox saw a number of immediate improvements.
MedBox gained 360-degree views of every patient
Health Cloud aggregates important data from all systems, improving accessibility