The choice between Salesforce Sales Cloud and Health Cloud often comes down to compliance. As heightened security becomes increasingly necessary in a healthcare landscape defined by risk mitigation, the compliance advantages of Health Cloud are usually enough to make it an easy choice.
However, Health Cloud carries advantages beyond enhanced security for providers, labs, pharmaceuticals, and medical device companies.
Our chart below highlights the major “extensions” in Health Cloud versus those available in Sales Cloud.
Health Cloud
Total care management platform built for healthcare
Sales Cloud
Sales force automation platform built for general industries
Patient View
Health Timeline
Patient Profile Care
Team Network
Care Team Productivity
Standard Task & Activity Management
Provider Cards
Provider Relationships
Emergency Response Management
Patient Model
Life Events
Health Analytics
Utilization Management
Intelligent Task Management (Today Page)
Care Team Collaboration
Concurrent Care Plans
Care Plan
Customization & Management
Advanced Patient Segmentation and Lists
Risk Stratification (Einstein Analytics)
Lead to Patient Conversion
Salesforce Mobile
Health Cloud Empower
Lightning Experience
Household Map
Assessments (Survey Functionality)
Field Service Lightning Integration
Clinical Data Management
Patient Model
Clinical Data Model
Customizable reports & dashboards
HL7 v2 ADT Adapter
EHR integration1
HL7 integration2
Case Management
Service console
Case management
Case escalation rules & queues
Case capture: web & email
Case auto-assignment
Case email-auto response
Case milestone tracker
Knowledge base
CTI integration
Omni-channel routing
Omni-channel supervisor
Omni-channel supervisor
Operations
Service contracts & entitlements
Order Management
Asset Management
Customization
Custom profiles & page layouts
Google apps integration
Google apps integration
AppExchange integration
Lightning App Builder
Unlimited customer applications