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Sales Cloud vs Health Cloud: Differences you Need to Know

Our clients often ask "Should I start a Sales Cloud or Health Cloud implementation?" While our answer always depends on business needs, the decision to implement Health Cloud is almost always a matter of compliance and security.

The simplest way to think about the differences is to picture Health Cloud as an extended version of Sales Cloud - significantly enhanced for healthcare companies.

The choice between Salesforce Sales Cloud and Health Cloud often comes down to compliance. As heightened security becomes increasingly necessary in a healthcare landscape defined by risk mitigation, the compliance advantages of Health Cloud are usually enough to make it an easy choice.

However, Health Cloud carries advantages beyond enhanced security for providers, labs, pharmaceuticals, and medical device companies.

Our chart below highlights the major “extensions” in Health Cloud versus those available in Sales Cloud.


Health Cloud

Total care management platform built for healthcare

Sales Cloud

Sales force automation platform built for general industries

Patient View

Health Timeline

Patient Profile Care

Team Network

Care Team Productivity

Standard Task & Activity Management

Provider Cards

Provider Relationships

Emergency Response Management

Patient Model

Life Events

Health Analytics

Utilization Management

Intelligent Task Management (Today Page)

Care Team Collaboration

Concurrent Care Plans

Care Plan

Customization & Management

Advanced Patient Segmentation and Lists

Risk Stratification (Einstein Analytics)

Lead to Patient Conversion

Salesforce Mobile

Health Cloud Empower

Lightning Experience

Household Map

Assessments (Survey Functionality)

Field Service Lightning Integration

Clinical Data Management

Patient Model

Clinical Data Model

Customizable reports & dashboards

HL7 v2 ADT Adapter

EHR integration1

HL7 integration2

Case Management

Service console

Case management

Case escalation rules & queues

Case capture: web & email

Case auto-assignment

Case email-auto response

Case milestone tracker

Knowledge base

CTI integration

Omni-channel routing

Omni-channel supervisor

Omni-channel supervisor


Service contracts & entitlements

Order Management

Asset Management

Custom profiles & page layouts

Google apps integration

Google apps integration

AppExchange integration

Lightning App Builder

Unlimited customer applications

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