Last month, you learned a bit about our Core Value of Grit.
Our five Core Values are:
This month, let’s dive into our fourth Core Value: Accountability.
We define Accountability as “A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results—to See It, Own It, Solve It, and Do It.”
We’ve seen our folks display Accountability by:
- Communicating proactively so everyone is on the same page
- Owning the outcome and staying “above the line” (more on this below!)
- Doing what they say they’ll do
- Setting expectations and delivering on (or exceeding) them
- Making sure clients and coworkers know the plan and delegated responsibilities when they’re out of office
- Admitting when they’ve made a mistake, helping to fix it, and using it as an opportunity for growth
One of the tools we use to measure accountability is being “Above to Line.” This means we’re all leaning more toward ownership and responsibility rather than blaming others, making excuses, or denying when we’ve made a mistake. Take a look below at the visual chart:
Stay tuned for a look into our final Core Value!