1. Health Keynote: Reconnecting Humans to Health
Start here. This is the session that sets the tone for healthcare at Dreamforce this year, and the speaker list reads like a who's who of the industry. Expect a close look at how agentic AI is giving time back to patients, providers, and payers alike, plus takeaways from health systems that have already made the shift.
2. Transform Health Ops and Protect Margins with Agentforce
Supply chain leaders at Baptist Health South Florida will walk through how they recovered millions in overpayments and are now using Agentforce to catch invoice errors before they eat into margin.
3. Agentforce for Health: Proof to Production
This one's hands-on. Bring your laptop, because you'll be building. It's a workshop for admins who want to move past the demo stage and actually deploy agents that change how provider and payer teams work day to day. You'll leave with a strategy you can put into action.
4. From Pilot to Production with Agentforce in Healthcare
Most healthcare AI pilots never make it to production. This session digs into why, and what Ascension and MIMIT did differently. You'll get a working framework for knowing when a pilot is ready to scale, plus the data and compliance checkpoints that decide whether it ever gets there.
5. Getting Health AI Right: Lessons from the Field
RUSH University System for Health has already lived through the messy middle of an agent rollout. This roundtable is your chance to ask the questions that don't come up in a keynote: governance, change management, ROI. This one is so good, it runs twice.
6. Healthcare at Scale: Lessons from the Agentic Era
A roundtable built around the questions that surface after go-live: data migration, clinical and IT alignment, and the parts of an Agentforce deployment that health systems would handle differently the second time around.
7. Governing AI in Healthcare: Trust and Compliance
Regulators are paying closer attention to agentic AI, and that pressure isn't going away. This roundtable tackles observability, data governance, and guardrails head on, and gets into how healthcare organizations turn compliance from a blocker into something that earns executive buy-in.
8. Agentforce in Action: Scaling Patient Services in Health
A digital health organization is using Agentforce to deflect 60% of service cases automatically, while scaling AI-driven outreach across multiple countries. It's a quick 20-minute session, but it digs into the trust and safety guardrails behind that number.
9. Streamlining Patient Engagement With Messaging and AI
Phone calls are expensive and slow. This session shows how a human-in-the-loop AI agent handles daily patient text outreach at scale, cutting down on time-intensive calls without losing the personal touch that keeps patients engaged.
10. Unified Data, Smarter Agents, Healthier Outcomes
Rounding out our list with the problem underneath every agent rollout: disconnected data. This session brings together a health system, an ONC policy leader, and a Salesforce architect to walk through what it actually takes to unify EHR, claims, and commercial data before agents can put it to work. It runs twice, so you've got two chances to catch it.
That's our list. If you're headed to San Francisco, add these to your agenda before the good seats fill up. And if you want to talk through what any of this means for your own health system, find us at Dreamforce.
Consultation
Find the Right AI Use Case to Start With
We'll help you pick a use case tied to real business impact, check whether your data is ready to support it, and map out what to fix if it's not.
About The Author
With over 15 years of experience in marketing strategy, web development, and creative design, I lead the marketing team at Penrod, a boutique Salesforce partner focused on the healthcare and life sciences industry. As a Salesforce Certified Consultant, I have deep knowledge and skills in leveraging the platform to optimize marketing automation, lead generation, and customer engagement.
Matt Fiel
EVP of Marketing