Salesforce Insights & Strategies - Penrod

Is Salesforce Health Cloud the Right Fit for Your Organization?

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12/21/21

New Hire Series: Meet Gohar and Seth!

#Company Updates
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11/09/21

HalloWeek 2021

#Company Updates
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11/02/21

Penrod’s Yves Stewart Speaks at Dreamforce

#Blog #Company Updates
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10/20/21

State of the Pharma Call Center: Solving Agent Pain

Most agents are well-equipped with the soft skills necessary to handle every case with empathy, patience, and active listening. Their performance is often bottlenecked by a non-human factor...technology.

#Blog #Pharma
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10/13/21

State of the Pharma Call Center: Outsourcing vs. Insourcing

Outsourcing is a way to avoid finding the talent a pharma company requires from its agents. But like everything, there are always trade-offs.

#Blog #Pharma
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10/06/21

State of the Pharma Call Center: Solving Provider Pain

Patients aren’t the only stakeholder with growing expectations for healthcare experiences. Provider satisfaction also depends on the quality of your support platform, staff, and referral options. Providers need rapid answers to their questions about dosage, side effects, and symptoms. Pharmacy call centers need to meet this demand in order to build provider relationships, ease burdens on pharmacy staff, and reduce operational costs.

#Blog #Pharma
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09/22/21

State of the Pharma Call Center: Solving Patient Pain

If pharmacies fail to provide good support experiences, patients will look for other options, drive down satisfaction rates, and tarnish the brand. Being proactive about patient support earns trust, loyalty, and promoters. Today, virtual call centers are the best way to create a unified platform for a better patient service experience.

#Blog #Pharma
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09/15/21

State of the Speciality Pharma Call Center: Part 1

The data is clear - patient and provider expectations for support from specialty pharmacies are growing exponentially.

#Blog #Pharma
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08/16/21

Medical Device CRM: The Key to Accelerating Sales with a Virtual Sales Model

Spreadsheets still have their place in the pharmaceutical digital workbench. They're easy to use, accessible to most users, and cost-effective for simple data analysis. However, they're terribly unsuited for anything dealing with patient management. Consider the data validation, security, sharing, and reporting issues alone.

#Blog #Medical Device
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