Case Study
Delivering Exceptional Member Support with Unified Platforms
Learn how a leading healthcare payer reduced agent burnout, increased member satisfaction, and improved compliance.
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Improving Member Support with a Unified Platform and Marketing Journeys
Learn how a large TPA centralized support, leading to improved member satisfaction, faster case resolution, and increased agent efficiency.
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How a Home Health Company Built a High-Volume Call Center in Just Weeks
Learn how a home health company quickly built a powerful call center to handle a surge in new patients.
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Upgrading A Century-Old Hospital to the Digital Age
Learn how a large community hospital upgraded fragmented communications into the digital age with Salesforce Marketing Cloud.
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When Compliance Drives Expanded Access to Mental Health Care
Learn how our insurance client solved their challenges meeting state requirements to contact physician networks with Salesforce.
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Healthcare Marketing That Stays HIPAA Compliant
Learn how Penrod helped a leading provider tackle compliance challenges while delivering high-performing digital marketing campaigns.
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There’s No Place Like Homepage
Learn how a home health company scaled their business in Salesforce while continuing to deliver the exceptional care.
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Creating a Tailored Salesforce Platform with Managed Services
Learn how our client used Salesforce Managed Services to optimize marketing, product, sales, and support processes with a unified data model.
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Revolutionizing the Procure-to-Pay Process and Achieving a 90% Reduction in Match Exceptions
Learn how our client reduced match exceptions by 90% with HealthChain, a supply chain platform built with the power of Salesforce.
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How a Leading Health Care System Complied with the OCR Bulletin
Learn how Penrod made a leading healthcare system using Google Analytics, Google Ads, and Meta compliant with the OCR bulletin
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Transforming Patient Portal Experiences in Healthcare
See how Penrod delivered exceptional patient experiences by improving our client's healthcare portal in a managed services engagement.
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Salesforce Managed Services Case Study
See how Penrod Managed Services provide seamless support, a focused approach, and consistent improvements at an international medical device company.
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Enabling National Service Processes & Sales Collaboration
Penrod and Starkey were challenged with transitioning their Service teams from a highly customized, heavily integrated, legacy system over to Salesforce.
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Patient Views
Penrod partnered with a pharmaceutical company that manufactures treatments for rare bone cancer disorders in children, specifically related Fibrodysplasia Ossificans Progressiva (FOP). In order to maximize the reach of its treatments, our client needed robust insight into those suffering from FOP, and a process to refer them to high-quality physicians.
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Digital Transformation
See how we transformed paper forms into user-friendly digital registration
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Inventory
See how we built a platform that would manage complicated relationships between providers, patients, and distributors
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Fresenius
Fresenius Medical Care North America is the premier healthcare company focused on delivering the highest quality care to people with renal and other chronic conditions. The network comprises of more than 2,200 dialysis facilities, 190,000 United Statesbased patients, outpatient cardiac and vascular labs, urgent care centers, and hospital and post-acute providers. The organization’s integrated approach improves patient outcomes and helps lower the overall cost of care.
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Security Health Plan
Security Health Plan, a not-for-profit health maintenance organization, offers health insurance plans for families, individuals, and employer groups. They also work with individuals over 65 to provide Medicare plans and with Wisconsin families that need BadgerCare plans.
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Convergent Dental
Convergent Dental is a dental equipment and technology company known for computer-aided innovations, such as the Solea CO2 dental laser.
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Agena Bioscience
See how Penrod improved service delivery, streamlined inventory management, and increased customer visibility at Agena Bioscience, an innovative company that helps laboratories translate genomic discoveries into cost-effective testing
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