AI Medical Transcription with Salesforce and Agentforce

At one point, administrators would transcribe messages straight from a physician’s dictation. Handheld recording devices were an innovation that allowed administrators to transcribe messages from digital audio recordings. Now, artificial intelligence is presenting the next breakthrough…automated transcriptions.

The Problems

Hospital administrators come across several challenges when it comes to transcribing dictated audio – and historically, hospitals have had two options to solve it: outsourcing transcription to external services or burdening internal staff with the task. Each option presents disadvantages related to compliance, cost, and accuracy.

External transcription services must adhere to strict HIPAA regulations and sign a BAA, which can drive up costs. Additionally, without direct access to the electronic health records (EHR) platform, transcriptions often require manual data entry to put them into the system. On the other hand, internal transcription services can also be costly and may involve time-consuming processes that lead to delays in providing patients with discharge instructions or test results.

Audio files are not always clear, which can result in inaccurate transcriptions. In such cases, administrative staff must verify details with the physician, delaying the transcription process. After transcription, administrators must send the data via fax, email, or SFTP for import into the EHR. This process has multiple failure points, compromising accuracy and leading to more delays.

The Solution

Salesforce Agentforce improves how hospitals transcribe and import audio files from physicians, discharge notes, and exams with AI medical transcription. It eliminates manual transcription and data entry into EHRs. Automations append the transcribed data into the appropriate fields on the patient record. The transcription process is nearly instant, meaning patients gain faster access to discharge notes, and summaries are more organized and accurate than ever. In some cases, clinical staff may question transcription accuracy. However, the system can automatically flag the content, alerting physicians to inconsistencies and allowing for faster corrections.

Additionally, artificial intelligence can convert transcriptions into high-level summaries. Automated workflows extract vital details from lengthy dictations to highlight the most critical takeaways for patients.

Agentforce goes beyond just handling physician dictations; it also transcribes patient voicemails, which can be added to the patient card for quick access by the care team. These additional details enhance overall communication and efficiency in patient care.

Conclusion

Hospitals can significantly enhance accuracy, compliance, and speed by automating transcription and EHR import. Automation eliminates manual processes and improves patient care by accelerating access to discharge notes.

Agentforce ensures that crucial healthcare communication is accurate and uninterrupted, allowing physicians and healthcare professionals to focus more on delivering high-quality care.