Salesforce for healthcare? Sure, most people associate Salesforce with a tool used by sales teams. However, Salesforce Health Cloud's workflow automation and data management translates principles of CRM to the needs of healthcare organizations. By tailoring it, Health Cloud can help credentialing teams erase the manual processes associated with physician privileging by unifying data, automating approvals, and syncing communications.
Overcoming cumbersome processes, disparate data, and communication challenges in the privileging process
Salesforce Health Cloud
Faster privileging, verifiable compliance, and higher physician satisfaction
Physician credentialing is challenging because it involves many stakeholders who aren't on the same page. Most hospitals don't have a single platform in place to tie all of the activities together, like multi-level approvals, communications, reporting, and compliance. To make matters worse, the data isn't consistent. It's usually spread across multiple systems with different layers of access, meaning that department chairs, peer reviewers, committees, and the board of directors don't have access to key information that helps them privilege physicians responsibly.
Challenges in the privileging process come down to:
Any of these pains sound familiar? Fortunately, many of them can be addressed with technology. Let's take a look at how Salesforce Health Cloud can help.
The trick is to use Salesforce Health Cloud as a single platform to unify data, automate privileging workflows, and get all stakeholders on the same page.
Let's face it...nobody likes hunting through multiple email threads or spreadsheets to find privileging information. That's why we put it all in one place. Health Cloud serves as a a single source of truth for physician credentials, privileges, and documentation. Integrations with external databases like NPDB, state licensing boards, and certification organizations ensure data is updated as it changes.
Manual processes mean manual errors. With Health Cloud, we build workflow automations to handle tasks like reminders, stakeholder notifications, and application routing. These drastically reduce manual work, errors, and approvals.
Health Cloud is built with artificial intelligence. It identifies process bottlenecks, flags privileging tasks that are at risk of missing deadlines, and monitors compliance risks.
As we mentioned before, Health Cloud centralizes all credentialing and privileging data into one platform. This makes it incredibly easy to report on almost anything, from privileging speed, process gaps, and inefficiencies as they happen.
With Health Cloud, there's no need to print or mail approval forms. Physician privilege approvals can be handled with eSignature, meaning that approvals can happen much faster and administrative tasks can be reduced.
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